Well365

Well365 Support

Help with the Well365 whole-person wellness app, from Well365, LLC.

Contact us

The fastest way to reach us is by email. For support questions — billing, your account, the app — we aim to respond within 2 business days. Messages sent after 5:00 PM Central on Friday or over the weekend receive a response the following Monday.
Coaching messages are separate: your coach replies in the app by the end of the next business day, Monday–Friday Central. Coaching is not monitored evenings or weekends.

Email Well365 Support

Or write to info@corewell365.com. If you have a Well365 account, please email from the address on your account so we can help faster.

You can also get help from inside the app: open your Profile and choose Support to browse help topics or send us a message.

Phone (account and billing only): 605-941-1607 · Monday–Friday, 8:00 AM–5:00 PM Central.
We cannot provide coaching, mental health support, or crisis help by phone. Coaching happens in the app.

If you are in crisis: Well365 is not a crisis or emergency service and is not monitored continuously. In the U.S., call or text 988 (Suicide & Crisis Lifeline). For immediate physical danger or a medical emergency, call 911.

In a crisis? Well365 is not an emergency service. If you or someone else is in immediate danger, call 911. In the United States, call or text 988 for the Suicide & Crisis Lifeline, any time, day or night.

Common questions

How do I reset my password?: On the sign-in screen, choose “Forgot password” and follow the email instructions.
How do I manage my subscription?: Manage or cancel your membership where you purchased it — Apple: Settings › Subscriptions; Google Play: Play Store › Subscriptions. For a web membership, email info@corewell365.com and we will cancel it for you. Canceling stops future renewals; you keep access through the paid period.
How do I export my data or delete my account?: In the app, open your Profile to export your data or delete your account. See our account deletion page for details, including how to request deletion if you no longer have the app.
What happens to my account if I stop using Well365?: Nothing for a long time, and never without warning. If an account goes 36 months with no sign-in and no recorded activity, we delete it and the information in it. We email you 30 days before that date and again 7 days before, and signing in once is enough to keep the account — the 36 months start over. If your employer is sponsoring your seat, the clock does not start until that sponsorship ends. Export anything you want to keep first from your Profile.
Where are my settings?: Open your Profile and choose Settings — appearance, privacy, notifications and security all live there. The ones people look for most: Change Password (we ask for your current one first), Change Email (nothing changes until you click the confirmation link we send to the new address), Two-Step Verification (a six-digit code from your authenticator app at sign-in), App Lock (Face ID, Touch ID or your passcode to reopen the app), and Sign Out Everywhere if you have signed in on a device you no longer have.
Can my coach read my journal?: Not unless you turn it on. Your written mood notes and gratitude entries are private by default. Change it any time under Settings › Journal Sharing — and on that same screen you can see every time a coach has opened your wellness data, with the date and whether journal text was included.
How do I connect Apple Health or Health Connect?: Open your Profile and find the health sync card. Choose which daily summaries to bring in — steps, sleep, exercise and mindfulness — then connect. Well365 reads those daily totals only and never writes anything back to your health app. Turn it off in Well365, or revoke it in Apple Health or Health Connect, whenever you like.
I never got the password reset email: Check your spam folder, and make sure you used the address on your account. If it still has not arrived, email info@corewell365.com from any address and tell us the account email — we will take it from there.
Is my information private?: Yes. Your wellness data is private to you and is never shared with your employer. See our Privacy Policy.
Is Well365 medical care?: No. Well365 supports general wellbeing and is not a medical, diagnostic, or emergency service, and does not provide clinical treatment.