Well365

Delete Your Account

This page explains how to request deletion of your account and personal data for Well365, the whole-person wellness app published by Well365, LLC.

Delete your account from within the app

If you have the Well365 app installed, this is the fastest way:

Open the Well365 app and go to your Profile.
Select Delete Account.
Confirm by typing DELETE when prompted.

When you confirm, your account and all of your personal data are permanently and immediately deleted. This action cannot be undone, and your information cannot be recovered. Please be sure before you confirm.

Request deletion without the app

If you have already uninstalled Well365, or cannot access the app, you can request deletion of your account and data by contacting us:

Use the button below to request deletion. It opens a pre-filled email — please send it from the email address associated with your Well365 account so we can verify your request.

Request account deletion

As soon as we verify your request, your account and personal data are permanently deleted and cannot be recovered. If the button doesn’t open your email app, write to info@corewell365.com with the subject “Delete my account.”

What data is deleted

When your deletion request is completed, the following personal data is permanently deleted from Well365:

Your account and profile (name, email, and profile details)
Mood check-ins and journal entries
Sleep logs, habits, and habit history
Wellness Wheel and assessment responses and results
Quiz results, goals, quests, and badges
Messages, coaching requests, and support requests
Notification preferences and in-app notifications
Your membership and subscription records held by Well365

What data is kept, and for how long

When your deletion request is completed, your personal data is removed from Well365 and is not retained afterward — this includes your wellness data, any safety-support records, and the membership records we hold.

The one exception is outside our app: if you paid for a membership, your payment provider (Apple, Google, or Stripe) keeps its own record of the transaction under its own policies and applicable tax and accounting law. Well365 does not control those records — contact the provider to manage them.

Deleting your account does not cancel a paid subscription. If you subscribed through Apple, Google Play, or the web, you must cancel there to stop billing:

Apple: Settings › [your name] › Subscriptions
Google Play: Play Store › Subscriptions
Web membership: email info@corewell365.com and we will cancel it for you

If you are in crisis

If you are in crisis: Well365 is not a crisis or emergency service and is not monitored continuously. In the U.S., call or text 988 (Suicide & Crisis Lifeline). For immediate physical danger or a medical emergency, call 911.

Deleting your account is always your choice and we will not try to talk you out of it. We put this here because a decision to leave is sometimes made on a hard day, and 988 is available on those days too.

Questions

For any question about deleting your account or your data, contact us at info@corewell365.com. See our Privacy Policy for how we handle your information.