1. Agreement to these Terms

These Terms of Service (“Terms”) are a legal agreement between you and Well365, LLC (“Well365,” “we,” “us”) governing your use of the Well365 mobile app, website, and related wellness and coaching services (together, the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. Who we are

Well365, LLC is located at 4001 W Valhalla Blvd Suite 104, Sioux Falls, SD 57106. Contact: info@corewell365.com · 605-941-1607.

3. Eligibility

You must be at least 18 years old and located in the United States to use the Service. By using the Service you represent that you meet these requirements.

4. Your account

You are responsible for your account credentials and for activity under your account. Provide accurate information and keep it current. Notify us promptly of any unauthorized use.

5. The Service — what it is and is not

Well365 provides whole-person wellness tools (mood check-ins, habit, sleep and gratitude tracking, assessments, goals, quests, and educational content) and, on paid plans, access to coaching. Well365 offers two coaching tracks: wellness coaching, available nationwide, and mental health coaching, available only in states where Well365 currently offers it — availability is shown in the app. Both tracks are delivered by coaches, not by licensed clinicians. The Service is educational and supportive in nature. It is not medical care, mental-health therapy, diagnosis, or treatment, and it is not a substitute for professional advice. Always consult a qualified professional about medical or mental-health concerns.

6. Coaching services

Coaching is educational and supportive and is not therapy, counseling, diagnosis, or medical treatment. Sessions may be delivered by phone, virtually, or in person.

Coaching memberships

A coaching membership (Performance or Elite) includes an enrollment agreement and a coach assigned to you.

Single sessions and session packs

You may also buy coaching and wellness services individually, without a membership and without an enrollment agreement. These are one-off purchases, billed through Stripe, and they do not auto-renew. They currently include:

• Wellness coaching — a single session, or a 3- or 6-session pack. You choose your coach at checkout, and that coach contacts you to arrange times.
• Nutrition consultations — a single consultation, or a 3- or 6-session pack. You choose your coach at checkout.
• Mental health coaching — a single session, or a 3- or 6-session pack. After payment you book directly in our scheduling system using the link we provide.
• Biometric screenings and In-Body assessments — arranged with you after purchase.

Buying a session is not the same as booking one. Payment reserves the session; the time is arranged afterwards, either by your coach contacting you or by you booking through the link we provide. If nobody has been in touch within two business days, email info@corewell365.com and we will sort it out.

Mental health coaching is state-limited

Mental health coaching is available only where we are able to offer it, based on the state you tell us you live in. If it is not available in your state, you will not be able to purchase it.

7. Subscriptions, billing, and renewal

• Plans and prices. App Access $9.99/month ($99/year); Performance $64.99/month ($715/year); Elite $119.99/month ($1,319/year). À-la-carte services are priced individually. Prices may change prospectively with notice.
• Auto-renewal. Paid memberships renew automatically for the same period until canceled. By subscribing you authorize recurring charges until you cancel.
• One active subscription at a time. You may hold only one active membership subscription at a time; you may change plans at renewal.
• How you pay. In-app subscriptions are billed through your Apple App Store or Google Play account. Web memberships and à-la-carte services are billed through Stripe. Purchases made through Apple or Google are also subject to those stores’ terms.

8. Cancellation, refunds, and HSA/FSA

Single sessions and session packs. These do not auto-renew, so there is nothing to cancel. If you have bought a pack and your circumstances change, email info@corewell365.com — we will look at unused sessions case by case rather than applying a blanket rule.

• Cancellation. App-store subscriptions can be canceled anytime through your Apple or Google account and remain active through the paid period. Coaching memberships may be canceled with at least 30 days’ written notice before the next billing cycle.
• Refunds. No partial-month refunds are issued once the month’s services have begun. App-store purchase refunds are handled under Apple’s and Google’s policies.
• HSA/FSA. Certain HSA/FSA cards may be accepted depending on your plan coverage and eligibility. Well365 does not guarantee HSA/FSA eligibility for memberships or services; check with your plan administrator.

9. Employer-sponsored access

If your access is sponsored by an employer or organization, you activate it with a registration code. Your sponsor may end sponsorship, which may end your sponsored access. Your employer never receives your individual wellness data (see the Privacy Policy); sponsors may receive only aggregate, de-identified participation information.

10. Acceptable use

You agree not to misuse the Service — including no unlawful use, no attempts to access others’ data or breach security, no interference with the Service, no harassment or abuse of coaches or staff, and no reverse engineering except as law allows.

11. Your content

You retain ownership of the content you submit (e.g., journal entries, messages, goals). You grant Well365 a limited license to store and process it solely to provide the Service. You are responsible for the content you submit.

12. Intellectual property

The Service, including its software, content, and branding, is owned by Well365, LLC or its licensors and is protected by law. We grant you a limited, personal, non-transferable license to use the Service under these Terms.

13. Privacy

Your use of the Service is subject to our Privacy Policy, which explains how we collect, use, and protect your information.

14. Health, wellness, and crisis disclaimer

The Service is not an emergency or crisis response service. If a mood check-in indicates you may be struggling, the app displays crisis resources (including the 988 Suicide & Crisis Lifeline). Where your plan includes mental health coaching and that track is available in your state, your assigned Mental Health Provider is notified so they can offer support by the end of the next business day, Central time. If you do not have an assigned Mental Health Provider, your assigned coach — who may be a wellness coach — is notified so that a Mental Health Provider can be assigned to follow up. A small number of Well365 staff are also notified so that no check-in goes unseen. Mental Health Providers hold master’s degrees in counseling and offer coaching — not therapy, counseling, diagnosis or treatment. This is a supportive check-in, not emergency care. If you are in immediate danger, call 911, or call or text 988.

15. Disclaimer of warranties

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, to the fullest extent permitted by law. Well365 disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, and does not warrant that the Service will be uninterrupted, error-free, or that any particular results or outcomes will be achieved.

16. Limitation of liability

To the fullest extent permitted by law, Well365, LLC and its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, goodwill, or profits, arising out of or relating to your use of the Service. Well365’s total liability for any claim relating to the Service will not exceed the greater of the amount you paid Well365 in the twelve (12) months before the event giving rise to the claim, or $100.

17. Indemnification

You agree to indemnify and hold harmless Well365, LLC and its owners, employees, and contractors from any claims, losses, liabilities, or expenses (including reasonable attorneys’ fees) arising out of your misuse of the Service, your violation of these Terms, or your violation of any law or the rights of a third party.

18. Dispute resolution and governing law

These Terms are governed by the laws of the State of South Dakota, without regard to its conflict-of-laws rules. You agree that any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Minnehaha County, South Dakota, and you consent to the personal jurisdiction of those courts.

19. Changes to these Terms

We may update these Terms. If we make material changes, we will notify you in the app or by email before they take effect. Continued use after changes take effect means you accept the updated Terms.

20. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access for violation of these Terms or as required by law.

Unused accounts. If an account goes 36 months without a sign-in and without any recorded activity, we close it and delete the information in it. We email you 30 days beforehand and again 7 days beforehand at the address on the account; signing in once keeps the account. While an employer is sponsoring your seat, this does not apply — the 36 months begin when that sponsorship ends. Deletion is described in section 9 of our Privacy Policy and cannot be undone.

21. Contact

Well365, LLC · 4001 W Valhalla Blvd Suite 104, Sioux Falls, SD 57106 · info@corewell365.com · 605-941-1607.